Policy Overview

At TheSignology, customer satisfaction is important to us. Because most of our products are custom-made and printed to order, this Refund & Return Policy explains when returns, replacements, or refunds may be approved and the conditions that apply.

By placing an order on thesignology.com, you agree to the terms outlined below.

Custom & Made-to-Order Products

All products offered by TheSignology are produced specifically for each customer based on approved artwork, selected materials, and order specifications.

For this reason:

  • Custom-printed products are non-refundable and non-returnable
  • Refunds or replacements are only issued in cases of manufacturing defects or printing errors

Eligible Reasons for Returns or Refunds

You may be eligible for a replacement or refund if:

  • The product is defective, damaged, or misprinted
  • The final product does not match the approved artwork or order specifications
  • Items are damaged during shipping

Claims must be reported within the required timeframe (see below).

Return Authorization Requirement

Before returning any product, you must obtain a Return Authorization (RA) from TheSignology.

Returns sent without prior approval will not be accepted or processed.

Timeframe for Claims

  • All claims must be reported within 30 days of delivery
  • Shipping damage must be reported within 48 hours of receipt

Late claims may not be eligible for review or compensation.

Condition of Returned Items

Approved returns must:

  • Be returned in original condition
  • Include original packaging and accessories
  • Be shipped according to instructions provided by TheSignology

Returned items may be inspected before a refund or replacement is approved.

Refund Process

If a refund is approved:

  • Refunds are issued to the original payment method
  • Processing times may vary depending on your bank or card provider
  • Shipping and handling fees are non-refundable

In some cases, partial refunds or store credit may be issued at our discretion.

Replacement Policy

If your order is approved for replacement:

  • Only the affected or defective items will be replaced
  • Production and shipping timelines for replacements may vary
  • TheSignology is not responsible for replacing entire orders unless the entire order is defective

Non-Refundable Situations

Refunds or returns will not be issued for:

  • Customer-approved artwork errors
  • Color variations within industry printing standards
  • Size, texture, or material expectations when samples were not ordered
  • Delays caused by shipping carriers or force majeure events
  • Orders placed with incorrect customer-provided information

Shipping Damage Policy

If your order arrives damaged:

  • Provide clear photos of the damaged items and packaging
  • Retain all original packaging materials
  • Follow instructions provided by our support team

Carrier claims may be required before resolution.

Cancellation & Refund Relationship

Order cancellations are governed by our Terms & Conditions. Once production begins, orders are not eligible for cancellation or refund.

Policy Updates

TheSignology reserves the right to modify or update this Refund & Return Policy at any time. Changes will take effect immediately upon posting to this page.

Contact Us

For refund or return requests, please contact our support team:

📧 Email: info@thesignology.com
📞 Phone: 1 (201) 892-5790