Shipping Overview

At TheSignology, we are committed to delivering high-quality printed products in a timely and secure manner. This Shipping Policy explains our shipping methods, delivery timelines, service areas, and important restrictions so you know exactly what to expect when placing an order on thesignology.com.

Shipping Locations We Serve

TheSignology currently ships orders within the continental United States (48 states).

Shipping Restrictions

We do not ship to the following locations:

  • Alaska
  • Hawaii
  • U.S. Protectorates, including but not limited to Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa

Orders placed with shipping addresses in these locations may be cancelled or refunded.

Production & Processing Time

All products offered by TheSignology are custom-made to order. Production times vary depending on the product type, quantity, and design complexity.

  • Production begins after payment is received and artwork is approved
  • Standard production timelines apply unless rush service is requested
  • Production time does not include shipping transit time

Estimated production timelines will be communicated during the order process or by your dedicated account representative.

Shipping Methods

TheSignology works with reliable third-party carriers to ensure safe and efficient delivery. Shipping methods and carrier selection depend on:

  • Package size and weight
  • Delivery destination
  • Selected delivery speed

Shipping options and estimated delivery times are provided before order confirmation whenever possible.

Shipping Costs

Shipping and handling charges are calculated based on:

  • Order size and weight
  • Shipping destination
  • Selected shipping method

All shipping fees are the responsibility of the customer. Shipping charges may include handling, packaging, and carrier-related costs. Shipping fees are non-refundable once an order has shipped.

Estimated Delivery Time

Delivery times are estimates only and are not guaranteed. Transit time begins once the order leaves our production facility.

Please note:

  • Carrier delays are outside TheSignology’s control
  • Weather conditions, holidays, and carrier disruptions may impact delivery

TheSignology is not responsible for delays caused by shipping carriers or unforeseen events.

Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

  • Incorrect or incomplete addresses may cause delivery delays
  • Additional shipping charges resulting from address errors are the customer’s responsibility

TheSignology is not liable for orders shipped to incorrect addresses provided by the customer.

Order Tracking

Once your order has shipped, tracking information will be provided via email when available. Tracking updates depend on the carrier and may take time to appear in the system.

Damaged or Lost Shipments

If your order arrives damaged:

  • Contact TheSignology customer support within 48 hours of delivery
  • Provide photos of the damaged items and packaging

For lost shipments, we will assist in filing a carrier claim when applicable. Replacement or resolution will follow carrier investigation outcomes.

Title & Risk of Loss

Ownership and risk of loss transfer to the customer once the order is handed over to the shipping carrier.

Shipping Policy Changes

TheSignology reserves the right to update or modify this Shipping Policy at any time without prior notice. Changes will be posted on this page and become effective immediately upon publication.

Contact Us

If you have questions about shipping, delivery timelines, or order status, please contact us:

📧 Email: info@thesignology.com
📞 Phone: 1 (201) 892-5790